Welcome to Lasercare

Standard Terms & Conditions of Sale - Lasercare Inc & Kazal Inc

Kazal Inc is the sales division of Lasercare Inc. All Terms and Conditions apply to both Lasercare Inc and Kazal Inc.

Return & Credit Policy

All Product return authorization has to be confirmed in writing by Lasercare Inc.  

A Return Authorization (RA) number will be issued on authorization of the return and authorized returns should be shipped, freight/insurance paid, by the Customer unless otherwise specified, i.e. faulty parts/warranty parts.

A restocking fee of 20% of the sales value of the part, up to a maximum of $750 is charged for return of unused parts for credit. Some exceptions apply. Unused products must be returned in saleable condition to qualify for a full credit. Saleable condition is defined as those unused items in original sealed packaging and in unbroken quantities and in as-new condition. All returns are subject inspection/testing and acceptance.

Unused parts should be returned no later than 30 days from the invoice date, to qualify for a credit and 10 days from date specified on the RA Document.

All credits including core credits are subject to inspection from TRUMPF at its factory site or the original supplier.

Proof of purchase is required for all returned materials and request for credits. Special order products and discontinued items are not eligible for any credit.

All claims for shortages or damages should be made within 2 weeks of the date of invoice.

Warranty Parts/Faulty Parts 

Lasercare Inc. will, at its sole option and discretion; refund the purchase price, repair, or replace such product if it contains a defect in material or workmanship.

All warranty parts are shipped for next day air regular delivery. Customer is responsible to pay for an earlier expedites delivery if required.

The terms of this warranty do not apply to any goods which are identified and sold by Lasercare Inc., as consumables. Consumables have lives determined by the user operating parameters.



All prices are valid for 30 days from the date of quotation or as indicated.

Part Availability

The availability of parts/consumables is stated on the quotation from Lasercare Inc.  This is confirmed to the Customer when the order is placed, and sales confirmation will be forwarded accordingly with any exceptions.

All parts are subject to prior sale.

Standard Payment Terms


Net 30 days from the date of shipment of parts/consumables or completion of work carried out at Customer facility.


Credit Notes

Credit notes are issued against return/faulty parts, and can be utilized for any outstanding invoices.


Cancelled Orders

In the event an order is cancelled prior to shipment from Lasercare Inc., the customer may be charged any labor/administrative fees involved.   Parts shipping directly from Suppliers are subject to Supplier Standard Terms and Conditions.


Insurance for shipped goods

Goods will be shipped insured when Lasercare Inc Engineer is on site, unless otherwise instructed, these costs will be passed onto the Customer.  If no insurance is requested by the customer at the time of order placement, Lasercare cannot be held responsible for lost/damaged parts/consumables. The customer is responsible for filing all claims for damages with the insuring company if they choose to ship parts/consumables using their account.  Lasercare Inc. will insure all Service Engineer Tools/Equipment/Parts as standard procedure for Technical Support & Customer on site visits.

Parts are shipped "FOB: Lasercare’s facility" unless alternative is stated on the sales confirmation. Lasercare will ship parts/consumable’s using a shipping company of its choice unless requested differently by the customer and customer account is specified in writing.   If a core credit for Customers faulty part is available, this will be stated on the quotation from Lasercare, the core is to be shipped back to LC using Customer shipping preference.

On site visits

Under no circumstances will Lasercare Inc., be liable for any indirect, incidental, special and/or consequential damages or loss of profits/earnings whatsoever which result from any Service Engineer visit or supply of Technical Support.